Occupational Spanish

Spanish for Banking

Intended Audience: Bank tellers, account representatives, receptionists, and banking officers.

Program description: A comprehensive Spanish language program that provides immediate access to functional language skills for non-Spanish speaking bank personnel. The language component utilizes phonetic encoding to address the most important Spanish commands, questions, and phrases pertinent to daily banking interactions. No prior knowledge of Spanish is necessary.

Content: A 40-page manual and two accompanying cassette tapes. Work-specific language sections include holidays and special greetings, etiquette, social niceties, numbers, money, transactions, verifying identification, office procedures, and paperwork. Also covers the Spanish surname system, use of commas, decimals, expressing dollars and cents, currency chart, dates, signs for the bank, and banking glossaries.

Objectives: To use Spanish to greet customers/clients; express and receive dollar amounts; cash checks; assist with deposits and withdrawals; change currency; sell money orders, certified checks and traveler’s checks; verify identification; and obtain other basic information.

IVCE contact: Pam Blake, (641) 752-4645 or 1-800-284-4823, ext. 5617, or e-mail Pam.Blake@iavalley.edu.