Avaya Basic Phone Guide

Avaya Basic Phone Guide

If you have any issues with your new phone and/or voicemail, please submit a Technology Request (Help Desk ticket) through FMX.

The District uses FMX for both Technology and Maintenance requests.

FMX can be accessed from the PawPass Home page or directly using this link:  https://iavalley.gofmx.com

J179/J139 Telephone

Message Light – A red light will indicate new messages in your voicemail box, if it is flashing it indicates a ringing call.​

Display – shows call information and details on the Line and Soft keys.​​

Line Keys – Press left or right arrows on the Navigation wheel to see additional screens. Selects specific areas pending display zone.​

On the left side of the Home display (1st screen), you will see the following:​

Call A, B, & C.​

These allow you to handle multiple calls – each letter is a line. ​

Can be used to make or receive calls by pressing the associated line key.​

On the right side of the Home display, you will see the following:​

Call Fwd - forwards all calls to the associated extension or VM.​

Call Twin – NOT SETUP – Will be covered in the advanced guide.​

DND – Do not disturb – activate to send directly to voicemail

Soft Keys – Labels will appear on display to indicate what each button below is associated with. Ex: Redial and Features on home display, select a specific item, back to the previous menu, etc.

J179/J139 Telephone

Navigation Wheel – Move through menus via the display.​

Phone Key – Used to exit any menu and return to the home display.​

OK Button – Confirms choices on display.​

Main Menu – Access options and settings.​

Contacts – Access Directory, left and right navigations change groups – ex: personal, external, all, etc. Can create personal contacts here.​

Recents/Call History – Call log – switch between categories with the navigation wheel. Illuminates red when you have a missed call. When you have a missed call – the number of calls will appear in the top right of your display.​

Visual Voicemail – Access the voicemail system – will illuminate when you have a message.​

Headset – Switches call from Handset to Headset – Not available.​

Speaker – Used to make or receive calls without lifting the handset. Illuminated red when active.​

Volume Bar – Controls Ringer, Speaker, and Incoming Voice Levels.​

Mute – Turns microphone on or off. Illuminated when active.

First Time Plugin

Step 1 - Determine how many Ethernet cables you have in the back of your phone. It may look like Image 1 or Image 2.​

Step 2 - Look at the ethernet jacks on your New Avaya Phone. ​

If your old phone has two ethernet jacks (image 2), your new phone will not have the rubber plug shown in image 3.

Step 3  Take your old phone’s ethernet cables/s and plug them into your new phone.​

​If you have one ethernet cable – your cable will go into the only open ethernet port. It should look like Image 4 when plugged in. ​

​If you have two ethernet cables – like in image 5, you will insert them in like image 6. Match them as shown.

Step 4 – If placed correctly, the red light on the top right of the phone will light up red and the phone will begin booting (Image 7).

If this does not light up, double-check your cables are matching either image 4 or image 6. The light will only be red for a short amount of time.